FAQ - VELOSHOTZ FREQUENTLY ASKED QUESTIONS
Below please find some questions and answers to commonly asked questions. We hope you can find the question to you r answer - if not - don't stress but contact us and we will try to answer your query the best we can.
IF YOU'VE SEEN US PHOTOGRAPH AT A RECENT EVENT BUT CAN;T FIND THE PHOTOS ON THE WEBSITE WE ARE MOST LIKELY STILL GOING THROUGH THE PROCESS OF UPDATING THE WEBSITE
Please check the website again soon or send us an email on [email protected] - we will then let you know when all photos have been processed.
I KNOW YOU TOOK A PHOTO OF ME, BUT I CAN'T FIND IT?
Don't stress if you cannot find yourself on the photos - we take many photos during an event and not all photos will be uploaded. Send us a email with details of yourself - e.g. event name, male, female, date, time, racing number, colour of uniform and bike, brand of bike etc. and we will go through our photos and notify you once we have located you in the photos.
HOW DO I SEARCH A PHOTO?
Click the 'Search' menu in the upper right corner. Type the BIB number and press search. You may get a number of photos where the number is part of the photo name - ignore these and look for your photo. If it is tagged it will come up as a thumbnail. Select the option 'Add to favourites'
HOW DO I ORDER A PHOTO?
Under the relevant photo, click "Add to cart". Select a size and quantity. To order another image click "return to website"; otherwise "proceed to checkout".
Some images require cropping (some standard print sizes are based on old image formats); if necessary click "cropping required".
Follow the prompts from there.
WHAT IS METALLIC PAPER?
Metallic is an ultra-glossy paper with (surprise surprise) a metallic finish. It provides rich colours and a sharp finish; images can almost look three-dimensional. This sharpness is both its greatest advantage and drawback as it looks fantastic but sometimes lustre (or matt), being softer, can be slightly more flattering.
HOW DO I ORDER A DIGITAL FILE?
See the first question above; click the "digital files" tab immediately after clicking "add to cart".
Follow the prompts; once the file is ordered you can download it for immediate use.
Just prior to the file becoming available you will have to agree to an image license. In general terms this is simply an agreement that images ordered for personal use are not used commercially, or that commercial images are used appropriately.
WHAT ARE DOWNLOAD LIMITS?
Once ordered you can download your file a certain number of times in a set period; these are specified in the ordering process.
HOW LARGE ARE DIGITAL FILES?
There are several size options. Exact dimensions are provided at the first ordering step, but "Facebook or social" images are low-res, suitable for web use only. "Personal" images are medium resolution, sufficient to print a 5x7 (one size larger than "normal" prints). "Commercial or high resolution" images are high-resolution, printable to poster size.
All images are free from watermarks/
I AM ORDERING A DIGITAL FILE. WHY DO I NEED TO PROVIDE A POSTAL ADDRESS?
Direct digital downloads are a recent addition to the site and currently still follow the same ordering process as prints. We hope to change this in time. Also see the privacy questions below.
I AM HAVING PROBLEMS DOWNLOADING A DIGITAL FILE:
Make sure that pop-up windows are allowed. Also check if anti-virus software is interfering; particularly if you are using a corporate network.
tHERE IS AN OPTION TO REGISTER* ON YOUR SITE - SHOULD I?
*This refers specifically to the "register" option at the top right of the page.
In short, probably not unless requested. Also see below.
WHAT WILL YOU DO WITH THE DETAIL THAT I PROVIDE?
Naturally, use them to fulfill your order and if necessary we may contact you to resolve any problems.
Some functions also have specific discounts or special offers and we may email you to provide details.
Other than that, nothing. We hate spam too. In fact, we accept that there's little that we can do about overseas lotteries and Nigerian royalty. But if you are involved in marketing for a local business please don't add any email addresses from this site to your list.
DOES MY PURCHASED PHOTOS CONTAIN WATERMARKS?